Terms & Conditions
We've got your back
100 day in-car trial for all customers, free returns for US customers.
Install, audition, and fully experience your new audio gear -- if you don't love it, we'll cover the return shipping for customers in the US and give you a full refund. International customers are responsible for return shipping.
Our bulletproof warranty coverage
We make products that are built to last. And last. And last. That’s why we offer a warranty period that’s unparalleled in this industry on our speaker upgrades and subwoofer systems: 4 years from the date of purchase.
Returns & Warranty details
How to Return a Product
All returns require authorization; otherwise your return might be rejected and no credit or refund issued. If you'd like to return something, simply contact us for return authorization.
Processing Your Return
Please note we may charge a restocking fee at our discretion for worn, missing, or damaged components, parts, and/or packaging. It is the customer's responsibility to ensure all items are returned in good condition; items damaged in shipping back to BAVSOUND will be repaired or replaced at customer's expense.
When you return an item, we will issue a Return Authorization (RA). If your return is not received within 20 days of the date we send the RA, we may refuse your return and send the item back to you at your expense.
Returns and refunds may take up to 15 business days to process.
Returns and Exchanges Under Warranty
If your product is defective and still within its warranty period, we will repair or replace the item at no cost to you. In order to do so, we must first receive and test the item in question. We will also happily send you a replacement in advance at your cost, and issue a full refund when your defective item is received and determined to be defective. If the item is damaged due to customer abuse, no refund for advance replacements sent will be issued.
If an item has been discontinued and we can no longer repair or replace the item, we will either issue a refund for the item or replace it with a newer model or version at our discretion.
Fitment & Compatibility
Our products are designed for U.S. specification vehicles. Because we do not have access to vehicles designed for other markets, our products may not be compatible with your vehicle or installation processes may vary in some way (wire color, etc.). We are happy to make every reasonable effort to assist with installation and support our products for our international customers, but in some cases we may be unable to provide assistance for installation, etc.
Duties & Taxes
Many countries may tax goods entering their country and our shipping carrier may charge brokerage fees. In all instances, the customer is responsible for payment of any applicable taxes, duties, and brokerage associated with the import of products into his or her country. Please check with the appropriate authorities to determine what, if any, taxes or duties are applicable for a given purchase and be prepared to pay those fees.
EU and UK customers
Follow this link to review specific terms and conditions for our UK and EU customers.
When your order will ship
In stock purchases ship within 1-2 business days from the time of purchase regardless of shipping method chosen.
Most backorders are filled within 2-5 weeks. If your order is backordered, we encourage you to contact us so we can provide a more specific timeframe for your particular order. If you prefer not to wait, you can cancel your order at any time for a full refund.
Limitation of Our Liability
The sole obligation of BAVSOUND, LLC, (including but not limited to its owners, operators, contractors, consultants, employees, etc.), at our discretion, shall be repair, replacement, or refund of item(s) sold. BAVSOUND, LLC will not be responsible or liable for labor, or incidental or consequential damage of any kind. In no event shall our liability exceed the cost of the goods.
The purchaser of any part releases the manufacturer of the part and BAVSOUND, LLC from all liabilities pertaining to the use of the part. The purchaser recognizes that any alteration or modification to any motor vehicle may increase the risk of injury or accident and may render the vehicle illegal for use on public roads and highways. Use at your own risk.